Frequently Asked Questions


Why do you require a credit card to register and bid?

We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.

Can I look at the items before I bid?

Yes, we absolutely encourage you to preview all items before bidding. Each auction will have information regarding where the items are located, the name and telephone number of the contact person, and, if applicable, a scheduled preview time. If there is a specified preview time, you may preview auction items only during this time, no exceptions.

Do you ship items?

Check the specific auction terms and listings to see if shipping is available on that auction.

How long do I have to pay for my items?

Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller’s discretion.

How long do I have to pick up my items?

Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Bidders who fail to pick up purchases by the removal deadline will incur storage fees in the amount of $100.00 per day per invoice. Items remaining 30 days after removal deadline will be considered as abandoned, and ownership will revert to Seller, who may resell or dispose of items. Any funds paid will be forfeited to Seller for failure to abide by auction terms and conditions.

What are bid increments?

Bid increments are as listed below:

Up to...Increment
$10.00$1.00
$25.00$2.00
$100.00$5.00
$500.00$10.00
$1,000.00$25.00
$10,000.00$50.00
Above $10,000.00$100.00

Do I have to pay sales tax?

The State of New York requires us to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from New York State sales tax, please complete the appropriate form and fax it to our office prior to bidding. The fax number is 585.486.1837. It is Bidder's responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.

How does the Auto-Extend feature work?

If an auction receives a bid in the last Three (3) minutes, the ending time for that auction will automatically be extended by Three (3) minutes. Once five minutes have passed without any bidding, the item will close. This feature prevents "sniping" and allows all bidders an equal opportunity to be the high bidder if they so choose. It is wise to refresh the page frequently in the last moments of an auction in order to carefully monitor this.

How will I know if I am the high bidder?

We will send your invoice by e-mail within a couple of hours after the auction closes.

Is there a Buyer’s Premium?

Yes, 15% will be charged for every transaction to cover the costs of running the auction.

Do you have reserve prices?

No we believe that the market will determine fair prices on its own.

Can I pay with cash at the time of pickup?

No, we accept Paypal, Visa and MasterCard.


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